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Returns
To return a
product, you MUST obtain a Return Merchandise Authorization ("RMA")
number from SDMI within five (5) business days from receipt of your
order. Please click here to acquire a RMA number.
- SDMI will
not accept returns without prior authorization and a RMA number. Once
issued, RMA numbers are valid for 14 days within which return products
must be received by SDMI warehouse.
- RMA
numbers will not be extended or reissued. Customer should clearly
display the RMA number(s) on the boxes containing the return
product(s).
- All
shipments we receive without a RMA number or after 14 days, will be
automatically rejected by our warehouse and will be sent back to the
sender/customer at their expense.
- A handling and restocking charge of 15% will be applied on all goods returned unless it was shipped due to an error by SDMI.
- Inspection Criteria of Returned Goods
- Products must be in the original manufacturers packaging, and shipped back without damage.
- Customer
agrees that all returned products will be 100% complete, in re-saleable
condition, and will include the original packaging material, manuals,
blank warranty cards, and other accessories provided by the
manufacturer.
- Emulsion, Film and any liquids must be returned un-opened.
- Customer is solely responsible for shipping any return product(s) to SDMI warehouse.
- If any component of the returned product is missing, SDMI Return Procedure will be breached and a credit will not be issued.
- Return processing will take effect only after item(s) are physically received at SDMI warehouse.
- Return processing may take up to 5 business days from the time your shipment is received.
- Original shipping charges as well as return shipping and handling charges are not refundable.
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